At ba99, your privacy matters. This Privacy Policy explains exactly what personal data ba99 collects when you use ba99.live, how that data is used, who it may be shared with, and what rights you have over your own information. We've written this in plain language so it's easy to understand — no legal jargon for the sake of it.
This Privacy Policy applies to all personal data collected and processed by ba99 in connection with your use of ba99.live, the ba99 mobile application, and any related services. By registering an account on ba99 or using any part of the ba99 platform, you acknowledge that you have read and understood this Privacy Policy.
ba99 is committed to handling your personal data responsibly and in accordance with applicable data protection principles. We collect only the data we genuinely need to operate the ba99 platform, process your transactions, and keep your account secure. We do not sell your personal data to third parties for marketing purposes — ever.
This Privacy Policy should be read alongside ba99's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
ba99 collects your data to run your account, process payments, and keep the platform secure. We don't sell your data. We don't share it with advertisers. You can request access to your data or ask us to delete it at any time by contacting [email protected].
ba99 collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account verification, age verification, KYC compliance |
| Contact Data | Email address, phone number, residential address | Account communication, support, transaction notifications |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud detection, session management |
| Usage Data | Games played, bets placed, session duration, login times | Platform improvement, responsible gaming monitoring |
| Communications Data | Support chat transcripts, emails sent to ba99 | Customer support, dispute resolution, quality assurance |
ba99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or regulation and with your explicit consent.
ba99 collects your personal data through the following means:
ba99 uses your personal data for the following purposes:
ba99 will only send you promotional emails or messages if you have opted in to receive them. You can opt out of marketing communications at any time by updating your ba99 account preferences or by contacting [email protected]. Opting out of marketing will not affect your ability to use ba99 or receive essential account notifications.
ba99 processes your personal data on the following legal bases:
ba99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. ba99 may share your data only in the following limited circumstances:
All third parties with whom ba99 shares your data are required to maintain appropriate security standards and to process your data only for the specific purposes for which it was shared.
ba99 uses cookies and similar tracking technologies on ba99.live and in the ba99 app to improve your experience, keep your session secure, and understand how players use the platform. Here is a breakdown of the types of cookies ba99 uses:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of ba99. ba99 does not use third-party advertising cookies or share cookie data with advertisers.
ba99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
When your data is no longer required, ba99 will securely delete or anonymise it in accordance with our internal data disposal procedures.
ba99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:
In the unlikely event of a data breach that poses a risk to your rights and freedoms, ba99 will notify affected players promptly and take immediate steps to contain and remediate the breach. ba99 will also notify the relevant regulatory authority where required by applicable law.
As a ba99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact ba99 at [email protected] with your account details and a clear description of your request. ba99 will respond within 30 days.
You can request a copy of all personal data ba99 holds about you at any time. ba99 will provide this within 30 days of your request at no charge.
If any personal data ba99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You can request that ba99 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You can ask ba99 to restrict the processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
You can request that ba99 provide your personal data in a structured, machine-readable format so you can transfer it to another service provider.
You can object to ba99 processing your data on the basis of legitimate interests, including for direct marketing purposes. ba99 will stop processing unless there are compelling legitimate grounds.
ba99 is strictly for adults aged 18 and over. ba99 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a ba99 account or provided personal data to ba99, please contact us immediately at [email protected]. ba99 will promptly investigate and, if confirmed, close the account and delete all associated data.
ba99 uses age verification as part of the registration process to prevent minors from accessing the platform. If age verification cannot be completed satisfactorily, ba99 will not activate the account.
ba99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.
For significant changes that materially affect how ba99 processes your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of ba99 after the updated Privacy Policy is published constitutes your acceptance of the changes.
We encourage you to review this Privacy Policy periodically so you are always aware of how ba99 handles your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ba99 handles your personal data, please get in touch with our team:
ba99 aims to respond to all privacy-related requests within 30 days. For complex requests, we may need additional time and will keep you informed of progress. You can also find answers to common questions on our FAQ page.
Privacy at ba99
Privacy isn't just a policy document at ba99 — it's built into how the platform works every day.
Every piece of data you send to ba99 — from your login credentials to your payment details — is protected by SSL/TLS encryption. Your information travels securely between your device and ba99's servers at all times.
ba99 does not sell, rent, or share your personal data with advertisers or data brokers. Your information is used only to run your ba99 account and improve the platform — nothing else, full stop.
ba99 gives you real control over your personal data. Access it, correct it, restrict it, or request deletion — all by contacting ba99 support. Your rights are taken seriously and requests are handled within 30 days.
ba99 supports bKash, Nagad, and Rocket for Bangladeshi players. Your payment credentials are handled directly by the payment provider — ba99 never stores your full mobile banking PIN or account password.
ba99 uses your usage data to support responsible gaming — monitoring for signs of problem gambling and enabling tools like deposit limits and self-exclusion. This data is never used against you; it's used to protect you.
ba99 writes its privacy policy in plain English so every Bangladeshi player can understand exactly what data is collected and why. No hidden clauses, no vague language. If something isn't clear, our support team will explain it directly.